Shipping & Tracking

Orders placed before 1 PM PT dispatch the same business day. Every shipment moves fully tracked, and a tracking number lands in your inbox the moment your package leaves our facility.

Last updated: October 2, 2026

Orders placed before 1 PM PT dispatch the same business day, fully tracked. Standard shipping is free on all orders, and a tracking link is emailed to you as soon as your package leaves our facility.

1. Processing & dispatch times

We process and dispatch orders quickly so your research materials reach the bench without delay. Orders received and cleared for payment before 1:00 PM PT on a business day are packed and handed to the carrier that same business day. Orders placed after the cutoff, on weekends, or on U.S. federal holidays are dispatched the next business day.

Business days are Monday through Friday, excluding U.S. federal holidays.
Order cutoff for same-business-day dispatch is 1:00 PM PT.
Occasionally an order requires additional verification; if we need anything from you, we will reach out before dispatch.

2. Shipping methods & rates

We ship via USPS OR FedEx. Transit times are estimates counted in business days after dispatch and do not include the processing window described above.

Standard – FREE. USPS, 5-7 business days, fully tracked.
Faster Shipping – $11.95 USPS or FedEx, 3-5 Business Days, Fully tracked.
Fastest Shipping – $17.95 USPS or FedEx, 2-3 Business Days, Fully tracked

The rate and estimated delivery window are shown at checkout before you confirm your order.

3. Order tracking

As soon as your order is dispatched, we email a shipping confirmation to the address on your account that includes the carrier and your tracking number. You can follow your package from our facility to your door using that link.

Tracking is emailed automatically at dispatch – check your spam or promotions folder if you don’t see it.
It can take a few hours for the carrier to register the first scan after we hand off the package.
If your tracking number hasn’t updated within two business days of dispatch, contact us and we’ll investigate.

4. Packaging

Every order ships in plain, unbranded outer packaging that protects the contents in transit. Inside, vials are cushioned and secured to protect the integrity of lyophilized powder in transit and to prevent movement or breakage.

Our research materials are stable for standard transit and ship under ambient conditions. Packaging is engineered to keep your lyophilized material physically protected and its documentation intact from our facility to your bench.

5. Storage after delivery

Once your order arrives, proper storage preserves the quality of your research materials. The following are general storage recommendations for after you receive your shipment:

Lyophilized (powder) form: store at −20 °C for long-term storage. Short holds at 2-8 °C are acceptable.
Keep vials sealed and away from direct light, heat, moisture, and repeated freeze-thaw cycles.

These are storage recommendations for handling material in your own facility after delivery and do not describe our shipping conditions. Always follow your institution’s safety and handling protocols.

6. Domestic shipping

We ship to all 50 U.S. states, including Alaska and Hawaii, as well as U.S. territories and APO/FPO/DPO addresses. Delivery to remote areas, Alaska, Hawaii, and military or territorial addresses may take additional business days beyond the standard estimates.

Please provide a complete, accurate shipping address at checkout. We are not responsible for delays or non-delivery resulting from an incorrect or incomplete address supplied at the time of order.

7. Undeliverable & returned packages

If a package is returned to us as undeliverable – for example, due to an incorrect address, a refused delivery, or an unclaimed package held by the carrier – we will contact you to arrange next steps once it arrives back at our facility.

We can reship the returned order; a new shipping charge applies to cover the second dispatch.
If you prefer a refund instead, we will refund the product value less the original shipping cost and any carrier return fees.
Packages returned because of an address error on the order are the customer’s responsibility.

8. Lost or delayed shipments

Carriers occasionally misroute or delay packages. If your tracking has not updated or your order has not arrived within a reasonable window past its estimated delivery date, contact us so we can open an inquiry with the carrier on your behalf.

Please allow a package to run a few business days past its estimate before it is treated as delayed, as carrier scans can lag.
Report a lost or non-delivered package to us within 30 days of the dispatch date so we can file a claim within the carrier’s window.
Once a shipment is confirmed lost, we will reship your order or issue a refund at your choice.

9. Contact

Questions about a return, refund, or the status of a claim? Our team is happy to help. Reach us at henry@bioclinx.com or through our contact page, and please include your order number so we can assist you quickly.